the scottish store

**gage092879** · 26th March 07, 06:19 AM

still no kilts or word from them. some customer service.

**thescot** · 26th March 07, 10:01 AM

Well, I'll have to say that the guy sounds like he wants to do well. I think you'll get the kits, but Lord knows when. You can look back through the threads to see where in took me about a year to get a jacket delivered a few years back. It's a very nice jacket, but the time it took was pretty lengthy, especailly when you consider that I, too, couldn't get a response once I had paid.

I can live with a "gee, we're sorry, but it's going to take a long time," but no response is never OK.

**buchanan1** · 21st August 07, 06:21 AM

I've been reading the messages about Colin of Edinburgh and I wish I'd found these before I purcahsed. I have been waiting for 4 months for a kilt we ordered for our wedding. The kilt has not come, I cannot reach the store via phone, fax or email. Their website is down and the web company told me that the store is going into liquidation and they will post something on the web in a few weeks telling outstanding customers what they need to do.

I am devasted since this kilt is for our wedding and I do not know if we have time to order another kilt in time. I thin it is such bad business ethics not to even notify customers before pulling the website down. I have an order of over 600 pounds that I'm still waiting for.

**Phil** · 21st August 07, 07:39 AM

Originally Posted by buchanan1

I've been reading the messages about Colin of Edinburgh and I wish I'd found these before I purcahsed. I have been waiting for 4 months for a kilt we ordered for our wedding. The kilt has not come, I cannot reach the store via phone, fax or email. Their website is down and the web company told me that the store is going into liquidation and they will post something on the web in a few weeks telling outstanding customers what they need to do.

I am devasted since this kilt is for our wedding and I do not know if we have time to order another kilt in time. I thin it is such bad business ethics not to even notify customers before pulling the website down. I have an order of over 600 pounds that I'm still waiting for.

Are you sure the place has folded? I passed it last week and it still seemed to be open for business then. 4 months is too long to wait for a kilt though, most makers quote 8 weeks so you are right to be concerned. If you paid by credit card they should cover any loss but it doesn't help you with the outfit. MacPhersons - http://www.hughmacpherson.demon.co.uk/visit_shop.html - have a good hire service if you are stuck and are a long established, reputable firm.

**justhelping** · 21st August 07, 11:05 AM

Colin or Linda, I'm writing on behalf of a friend in Canada who ordered a kilt in April. He is concerned that your former website is no longer active. I see that you've changed the name of the company, but I didn't see the new name. I tried to find you by Googling 'colin of edinburgh' and 'bespoke' but that just goes to the old (inactive) web site. Can you please provide new contact information? Many thanks.

**Thtrexec** · 22nd August 07, 10:28 AM

Good afternoon / evening all,
I like previous posters I wish I had seen this site/forum prior to my trip to Scotland and the ordering of a full argyll pkg from the Scottish Store.

Buchanan1, I have been able to determine that the Scottish Store in Edinburgh located at #3 Johnston has indeed entered receivership/insolvency protection. I am attaching the text of emails received from the Scottish Tourist bureau (whom I contacted for assistance) and the individuals from Price Waterhouse Cooper who have provided me with paperwork to start my claim and I am happy to share with you and anyone else who may have suffered a loss.

My thanks to my good friend Justhelping who made me aware of this site and began inquiries on my behalf. I will however be consoled somewhat by the wine gums imported when you visit - still have not been able to determine why they taste different than canadian ones - requires further testing.

Many Regards
SD McTavish

Dear Mr McTavish,

I am sorry to hear of your experience regarding the kilt you ordered. I have tried to find more information about The Scottish Store and discovered that they have gone into "sequestration" and that Price Waterhouse Coopers are currently dealing with the situation. I have forwarded your email onto Catriona Lynch at Price Waterhouse Coopers (Tel. +44 131 260 4379) who will send you further information.

I hope that you enjoyed your visit to Edinburgh and that you are able to reach a satisfactory conclusion regarding your kilt order and deposit.

Yours sincerely,

Ben Carter

Dear Mr McTavish

I have received your email address from Ben Carter of Visit Scotland. I understand that you contacted him regarding a recent transaction you have had with the Scottish Store.

I write to advise that J B Cartwright of PricewaterhouseCoopers LLP was appointed of the Partnership of the Scottish Store by interlocutor of the Sheriff at Edinburgh dated 6 August 2007. I attach a copy of the interlocutor pronounced that day for your information. As a result of the sequestration, the Partnership has ceased to trade.

It appears from your email that you may be a customer with an unfulfilled order.

I regret to advise that the Partnership is not in a position to fulfil your order. I recognise that you may have a claim against the Debtors on the basis that you may have paid a deposit or paid in full for the goods that you have ordered.

If you do have a claim against the Debtors, I should be grateful if you would please complete the enclosed claim form, and submit it to my office together with any relevant supporting documentation. Please also confirm the date on which the order was placed.

If you have paid for your order by credit card, under the Consumer Credit Act 1974, you may be able to obtain a full refund from your credit card company. The position regarding debit card payments is not enshrined in law, however you may be able to obtain a chargeback from your bank for a payment made by debit card. You may wish to contact your card provider to seek clarification.

I trust the foregoing is of assistance to you. Please come back to me if you require anything further.

Yours sincerely

(See attached file: Interlocutor.pdf)(See attached file: Claim Form.doc)

Catriona Lynch | Executive | Advisory | PricewaterhouseCoopers LLP
Erskine House, 68-73 Queen Street | Edinburgh | EH2 4NH | (: +44(0) 131 260 4379 | 7: +44(0) 131 260 4029 (fax) |

**buchanan1** · 22nd August 07, 11:33 AM

Thank you for the information from Price Waterhouse, this is really useful. Do you have an email address for this person? I am oversees in the USA. I still can't believe that that store has cut off all contact and left so many customers in the lurch. The store knew that the package we were purchasing was for our wedding - do they have no conscience?

**Thtrexec** · 22nd August 07, 01:23 PM

Buchanan1, here is the email address of the PWC contact: catriona.lynch@uk.pwc.com.

You may want to look at hiring a kilt for your wedding and then when you have more time (and are still interested) ordering one for yourself.

I had wanted the experience of my first time in Scotland, researching a bit of family history, and ordering a full kilt pkg handmade from Scotland (which for some reason on average is less expensive than anywhere in Canada - I don't understand).

I ordered in April when I was on holidays, it seems the retailer would or should have known they were experiencing financial difficulties and notified me of that possibility rather than just taking my payment. At the very least they could have contacted the outstanding customers and informed them of the situation and offered the contact information for the PWC folks handling the accounts - that would have been honourable.

Good luck with the wedding, maybe there are folks here that could point in the direction of a retailer in the US.

**auld argonian** · 22nd August 07, 02:18 PM

Originally Posted by Thtrexec

Buchanan1,
I had wanted the experience of my first time in Scotland, researching a bit of family history, and ordering a full kilt pkg handmade from Scotland (which for some reason on average is less expensive than anywhere in Canada - I don't understand).

VAT perhaps?

Best

AA