my previous dealings with Utilikilt had always been great.. my kilt would normally ship the same day as ordered... until last time.
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I ordered via the web... website showed the kilt in stock and available to order. so I did... just like the 2 times I had before... I got an email instantly with my order details... just like normal... that's where it stopped being normal. 3 days later nothing had shipped.. no emails..nada.. I sent an email to them asking if there was a hold up. I got a reply back telling me it was shipping that day. I thought great.. it'll be here in time for the weekend... until I got another email late that night, tell me opps.. the computer lied. no kilt in stock after all. and there should be some in stock next week. or I could upgrade to a style in stock (according to the website there were NONE in any style in my size in stock).. or I could get a refund. I figured a few extra days.. no big deal.

Flash forward to just under 2 weeks. I had heard nothing from anyone at Utilikilts... So I send and email asking if there was an update on when my kilt would ship. I get told no update and they hadn't seen ANYTHING come from production in over 2 weeks. Hopefully they'd have it soon. At that point I asked for a refund. 3 days later... still no refund.. I sent yet another email asking for an update on my refund... that was yesterday. Still no email saying my money was refunded.. my bank does not show a refund being applied.. in fact the only change is that my order on their website in no longer there.

I think I've been patient with them...I've been nice throughout this entire thing.. but the customer service has been a real let down this time.. the complete lack of communication and the lack of concern over MY money really makes me not want to deal with them again. it's a shame too, because I really like my current UK's
</rant>