Quote Originally Posted by ncof300d View Post
I agree...36 to 42 is a big change. I would consider getting the first two kilts returned and send him the 42 with a note that you will not tolerate this again.Also, for in the future you may want to help cover yourself by charging a restocking charge for returned items. I do not like the idea of that, but at some point you need to be sure that you are protecting your business and sometimes protecting your business involves policies that 'filter' potential customer abuse.
Like many, I have concentrated totally upon customer satisfaction and their being totally pleased with some "investment marketing" to develop loyal, thrilled clients. This is my first such experience and while I will do the repeated exchange to make him happy, the priority shipping makes this one a break even. But, I do think that you are right in that at some point any firm has to have policies that protect the client and the seller.