Trated Rudely by Vendor?

**Jack Daw** · 27th January 08, 02:00 PM

Has anyone had a good or bad experience with Burnett's & Struth?

I bought a Patrol Tunic from them, but I had difficulty communicating with my assigned sales agent. When I complained to the owner, she sided with the saleslady. I was surprised, but in the end, I was very happy with the fit!

What I gathered was that the vendor prefers to sell in volume to pipe bands rather than to the individual. But, maybe I had an isolated experience.

**muirkirkca** · 27th January 08, 02:12 PM

Had no problem on kilt purchase at the Barrie, Ontario store. Droped in to be measured and everything ready in less then two weeks.

**pipesndrumsnun** · 27th January 08, 02:14 PM

I had an EXCELLENT experience with them!

**Eujeankilt** · 27th January 08, 08:30 PM

I had a good experience with them too, except they got busy from their clearance sale in December and sent me Macman's kilt and he got mine. We exchanged them via mail and both of us got our kilts before Christmas. B & S sent us both sets of flashes for our trouble. I would buy from them again.

Dale

**McMurdo** · 28th January 08, 02:55 AM

I had a wonderful experience with them earlier on this year and they treated my aunt like the Queen herself when we went up to have a jacket made, perhaps they were having an off day. I'm glad the fit was good.

**Macman** · 28th January 08, 12:06 PM

I always deal with Carol, and she is wonderful to deal with.

**SFCRick** · 28th January 08, 12:08 PM

I have had no problems

**Casper** · 28th January 08, 02:28 PM

I also dealt with Carol via email. She was often a wee bit short, but typically rather prompt and accurate in her responses.

**Ian.MacAllan** · 28th January 08, 05:43 PM

I have had just one transaction with Burnett's & Struth: during their November sale I bought one of their Strome machine-sewn kilts. I'm delighted with it and with them and will undoubtedly deal with them again as soon as I accumulate the money to do so. Some people seem to believe that no vendor can provide all three of the trio quality, price, and service on any one transaction. Burnett's & Struth did all of that for me, and in addition they delivered the goods to me before my bank posted the charge. Who can top that?

.

**Jack Daw** · 30th January 08, 08:33 PM

Well, very good then! My experience was an off one, I guess. I ask only because I very much like what I received and was hoping to continue shopping with them.

Thanks everyone.