the same for me:
I was waiting for a jacket and vest for the half of april, for a wedding.
Only after some e-mails they answered me, writing that thay had already answered, but I did not received the e-mail... (difficult, but possible...) and that the jacket would be delivered within the end of april.
I waited one month more.

Last week I wrote again to know something about my jacket. No answer till the communication of "package delivered) after one week.

The price is good, the quality of the products it is more than good, but the customer service...


P.S. I don't use the phone, because I don't speak english very well and so I prefer to write and read instead of misunderstanding the words by phone.