Received wrong tartan, won't fix problems

[Paul Henry]

That seems such a shame, but I'm surprised that Kilt store won't deal with it if it has been their mistake, I've had a look at their site and there a many to choose from...not least in the Hunting version.
But as Ayin says it would be great to see some pics if you can get any

[Panache]

I sorry you had a problem with your purchase. As someone who worked in retail for a number of years I read your post and wondered about a few points.

When did you order your material?

When did you receive it?

Did you order a swatch of the tartan before placing the order for your yardage or did you go by the colors on your computer monitor?

You wanted MacMillan Hunting Modern, is this how the tartan you wanted was described on the site? Was it the one you ordered on their online ordering system?

As a tartan is determined by the ratio of threads in the warp and the weft does the tartan you received differ from the one advertised. Tartan material may have different sizes for the sett, but the ratio of the thread counts should be the same.

Is the problem the number of stripes/lines to the tartan pattern, their colors, or their size?

When did you write to Scotweb?

What did you write to Scotweb?

When did they write back?

What did Scotweb write to you when they responded?

Could you provide some of these details to help us understand your situation better?

Tartan material is pretty expensive. I just ordered a swatch from Matt Newsome because my lovely wife is thinking of making me a kilt using Barb's book and I may be getting cloth for Christmas. With the price of quality 16 oz. weight tartan we decided it would be better to check the colors and sett size out first before ordering in the Fall. Even with the swatch we both understand that each dye lot of thread is going to produce subtle variations in each batch of tartan.

Cheers

Jamie

[sirdaniel1975]

If they won't take it back, here's what I suggest:

1st if you suspect it's really not the tartan you ordered, take a good quality digital picture of it and post it here or send the pic to someone like Matt Newsome. Once you know what tartan it is, you know what you got!

2nd, since they won't take it back... sell it. Now that you know what tartan it is, you'll know what to sell it as. It's brand new, so don't be afraid to ask high! That's the best way to probably get your money back, since they don't seem to want to take it back.

[Panache]

A complaint from a customer has been posted, the vendor has responded that he is going to personally look into the matter.

Might I strongly suggest that unless Wife2aScot wishes to post either pictures or more details about her purchase that we all refrain from posting further on this thread until Nick can research the matter.

Respectfully

Jamie