Received wrong tartan, won't fix problems

[Panache]

I sorry you had a problem with your purchase. As someone who worked in retail for a number of years I read your post and wondered about a few points.

When did you order your material?

When did you receive it?

Did you order a swatch of the tartan before placing the order for your yardage or did you go by the colors on your computer monitor?

You wanted MacMillan Hunting Modern, is this how the tartan you wanted was described on the site? Was it the one you ordered on their online ordering system?

As a tartan is determined by the ratio of threads in the warp and the weft does the tartan you received differ from the one advertised. Tartan material may have different sizes for the sett, but the ratio of the thread counts should be the same.

Is the problem the number of stripes/lines to the tartan pattern, their colors, or their size?

When did you write to Scotweb?

What did you write to Scotweb?

When did they write back?

What did Scotweb write to you when they responded?

Could you provide some of these details to help us understand your situation better?

Tartan material is pretty expensive. I just ordered a swatch from Matt Newsome because my lovely wife is thinking of making me a kilt using Barb's book and I may be getting cloth for Christmas. With the price of quality 16 oz. weight tartan we decided it would be better to check the colors and sett size out first before ordering in the Fall. Even with the swatch we both understand that each dye lot of thread is going to produce subtle variations in each batch of tartan.

Cheers

Jamie