Care about what, exactly? I'd say you may have only part of the story. Was your friend's friend trying to get a deal for buying in bulk? Trying to use the wedding event as a reason to rush a large order, having waited too long to allow for manufacturing and shipping? If so, then it's entirely possible that customer service isn't the problem but customer expectations are. Of course, there are diplomatic ways to say, "Congratulations on your wedding, but unfortunately, we cannot accommodate your request." I doubt this has to do with the size of the company - large corporations can have both excellent and horrible customer service - but rather with the individuals involved on either end.

Regards,
Rex.