People who have never dealt directly with UK are sometimes unprepared for the experience. You are not dealing with Land's End or LL. Bean. Despite their ever-increasing size they are still this "hippy-dippy" company in Seattle, which is usually understocked, and somewhat casual in their approach to customer service. I am not surprised if they couldn't accommodate a large order of matching kilts in multiple sizes. I love the product - the company, not always.

Best regards,

Jake