Its good you pressed the issue... I am sure this young man was confused as to the whereabouts of Scotland and the Sprint network...LOL.. I am sure he probably would have been hardpressed to actually been able to tell you where Scotland is, in the first place...
It makes you appreciate the educational system, these days...lol. but then again its been like this for ever I think... I recall as a child, someone asked my mom where she was from, because of her accent.. she replied Britian.. they told her she spoke pretty good English for a foreigner...