Problem with a retailer on here.

[MacHummel]

I understand Wolfhawk's frustration I made some huge mistake with him and his order from letting Canada post touch and lose the package to allowing a friend of mine to send the parcel out (which he didn't do) when I went away on vacation I have apologized for all of this and even tried to send some stuff to you which didn't make it in the box (my fault rushing get your order) then to to be told don't bother. In the end I am sorry I now have an account with the courier this way these things wont happen again, I have a lot to say but I don't want to get into fight.

[SteveB]

I make purchases from a few businesses in Canada. There are times that a package can make it from Victoria, B.C. to me in Boston, MA in five days via Canada Post, US Customs and the USPS. These are rare. The most common is for an order to be dispatched from a nearby location in Southern Ontario to Boston, MA to take anywhere from twelve days to thirty-six days. I do not blame any of these on the company doing the shipping. I had a small package of reeds for my bagpipes leave St Catharines, go to the sort facility in Kitchener, and leave Canada in two days. The same package shows up at the USPS sort facility twenty-two days later. Then several more transfers before delivery in Boston. The shipper did run a trace to find the package had sat around in a sort bin at US Customs for most of that time. Whether the international shipment is from Scotland by the Royal Mail or from Canada by way of Canada Post, most of the slow down is right here in the good ol' U.S.A.

I am a better Jones person for it.

[Wolfhawk]

Ah, but knowing that there will be possible problems, does that lessen the need to be on top of the possible problem?

Once the problem has come up and bit you in the hindend once, does that remove the need to make sure that the item will get to the customer?

I think you are missing the problem here. I am not upset with the Canada post/other shipping problem. I am upset with the desire to have customer and not doing the most you can for accomplishing this. I wanted to get more kilt hose. I wanted to have a reliable source for product. I wanted to get what I paid for and realize that no matter what is happening to the package, the dealer is worried about it as I was.

Once a retailer left it with a friend to have them ship it out, this really when it became a problem. I am not trusting of any of my friends to help me with my business unless they are financially involved. It can kill a friendship and it can kill a customer relationship.

Even in your example, 22 days would have been better than the almost nine weeks. I understand that there is this great divide that separates us, there fore it truly involves a higher diligence to make sure an item gets to the customer.

I understand that the retailer has no control over the shipping. I understand that the retailer has no control over the Customs. I understand that the retailer has not control over the migration or speed bumps along the route once it is out of the retailers hands.

I have problem with the product WHILE it was in the retailers hands or prior to the retailer shipping it.


And I have a problem with once there was a problem in shipping not taking it up a notch to increase the possible shipping method, even if it did not really do anything to increase the speed. That the retailer tried to make a difference once there was a problem.

I make purchases from a few businesses in Canada. There are times that a package can make it from Victoria, B.C. to me in Boston, MA in five days via Canada Post, US Customs and the USPS. These are rare. The most common is for an order to be dispatched from a nearby location in Southern Ontario to Boston, MA to take anywhere from twelve days to thirty-six days. I do not blame any of these on the company doing the shipping. I had a small package of reeds for my bagpipes leave St Catharines, go to the sort facility in Kitchener, and leave Canada in two days. The same package shows up at the USPS sort facility twenty-two days later. Then several more transfers before delivery in Boston. The shipper did run a trace to find the package had sat around in a sort bin at US Customs for most of that time. Whether the international shipment is from Scotland by the Royal Mail or from Canada by way of Canada Post, most of the slow down is right here in the good ol' U.S.A.

I am a better Jones person for it.