If the Gold Brothers really did not care about their image.. I am sure Heather would not have established an account here to discuss, issues and to promote her company... If one has an issue with what they market, then do not buy from that market, but you must respect the people. A lot of vendors sell the same type of product the Gold Brothers sell, and what makes these people stand out is their customer service. So if a company sees an opportunity to improve their customer service, why knock them?...
I say, we should treat all members of the forum with respect, reguardless if they work for one company or another.. We are not elitists here.. we are just a cross section of the kilt wearing public.