Cutomer service review: The Frug

[Phogfan86]

My son bought a belt buckle with zoomorphic dragons at the Frugal Corner's KC Highland Games tent some weeks back. The first time he wore it was when our band marched in a couple of 4th of July parades. It broke.

I e-mailed the folks at FC and asked what we needed to do to make an exchange. I was pleased when they said just to keep the broken one and they'd send out another. Problem is, the one he bought was on back order and they weren't sure when or even if they'd get more. So, we were encouraged to pick out another of equal value.

He found one on their website with thistles and Celtic knots and e-mailed me the product number, which I forwarded to them. Much to our delight, about a week later, a new belt buckle arrived in the mail. Problem is, it's the wrong one. The one they sent isn't even on their website, so I can't compare the item number of what we got with the item number of what we wanted to see if it's a reasonable mistake. I went back into my sent e-mails, and I got the item number correct. The mistake is most definitely on their end.

They've ignored two e-mails asking what we need to do to make an exchange. I'm calling Monday.

I started off very impressed. Now? Not so much.

[beloitpiper]

I have a few of their things. Luckily I haven't had the problems others have had, but doubt I will purchase anything from the in the future simply because of the quality. I mean, the kilts are great pub crawl kilts, but now that I've refined my tastes and become more selective I'm going for quality over quantity.