Shipping and Murphys Law

[RockyR]

And the USPS customer service people are the worst! Indifferent, rude, insulting, full of excuses for shortcomings. It seems that having government jobs that they can't be fired from, they just don't care, for the most part. I have yet to encounter even one who accepted responsibility for a problem and went out of his way to help.

Agreed... their CS skills over the phone are virtually non-existant and GETTING to a live person is a challenge in itself!

The ONLY 2 things that I will say in DEFENSE of the Post Office is this:

1. 99.9% of the time, they have delivered our packages with no nproblems (which is more than I can say for DHL, FedEx, and UPS). One of my favorite sayings... 'if you don't make a mistake, you don't need good customer service to fix the problem'. The issue becomes that .1%

2. They're much less expensive than their competitors (from what I've been quoted from each company). When sending a couple dozen packages a day, that really adds up.


BTW... for what it's worth, I've found a good way to get results is to go to your local post office and speak (NICELY... realize it wasn't THEM that made the mistake) to the clerk or postmaster. Having them help you wade through the sea of red tape will sometimes yield FANTASTIC results. Generally, they're a little better at helping than the phone maze you have to go through to get information about a lost package you already know from their website... hahaha

[gilmore]

....BTW... for what it's worth, I've found a good way to get results is to go to your local post office and speak (NICELY... realize it wasn't THEM that made the mistake) to the clerk or postmaster. Having them help you wade through the sea of red tape will sometimes yield FANTASTIC results. Generally, they're a little better at helping than the phone maze you have to go through to get information about a lost package you already know from their website... hahaha

That hasn't been my experience at all.

I have had more than one thing mailed to me that wasn't delivered. All my politeness resulted in was being shuttled from one person who knew nothing and refused to take responsibility to another, again and again.

The worst was a misplaced registered letter that contained a check I had written and was being returned to me. The original carrier falsely said that I wasn't home when he tried to deliver it. Then it just disappeared at the post office. No one could locate it, nor was anyone particularly interested. I was advised to call all sorts of people myself to track it down, all of whom were both clueless and uninterested. I wound up haivng to put a stop payment on the check and make a bank to bank wire transfer, a much more expensive proposition.