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  1. #1
    Join Date
    22nd July 08
    Location
    Victoria, BC
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    Yeah. My favourite kilt (IOS) came from them. They are a wonderful company to deal with -- very fast, professional and friendly. Plus, most importantly, their product is very nice quality.

    I definitely plan on doing business with them in the future... My only qualm with them is that they INSISTED on sending my kilt via courier service rather than regular post. As a result, not only was shipping more expensive, I paid a bloody fortune in import duties.

    I let them know via e-mail that this would probably be a major determining factor for whether I would order from them in the future or not... They responded that they would take my feedback under advisement. I truly do hope that there is some "wiggle room" for shipping with them... It would be a shame to have to go with someone else because of just that issue.

  2. #2
    Join Date
    8th December 09
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    Southwestern Pennsylvania
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    Oh yes, I'll post pics within the next day or two.

    Shipping from them was high, but they did wiggle when I asked for a lower rate. When they send UPS, you'll have it before the week is up. Oh, and I managed to bypass the import duties. Phew!!

    Again, I highly recommend this company!!!!!

  3. #3
    Join Date
    14th January 08
    Location
    San Antonio, TX
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    Quote Originally Posted by denmcdough View Post
    [B] Oh, and I managed to bypass the import duties. Phew!!

    [B]

    Wait for it.

  4. #4
    Join Date
    8th December 09
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    Wait for it??? Oh, you just destroyed my evening! How long of a wait?

  5. #5
    Join Date
    14th January 08
    Location
    San Antonio, TX
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    Quote Originally Posted by denmcdough View Post
    Wait for it??? Oh, you just destroyed my evening! How long of a wait?
    The good news it that it doesn't often happen with UPS like it does with FEDEX, but occasionally they will expedite the package delivery through customs then bill you for the duties on the backside, usually within a couple weeks of initial delivery. You probably made it through okay, so breathe easy for now, but do not be too surprised if you get a letter or email or even phone call from UPS about duties being due. Fedex did it to me once a year or so ago---I had just gonethrough registering my info with them for one package with duties, then about a month or two later another similar package came through with no obvious duties, and while I was celebrating they were billing me which I found out about 4 days later. Rare but does occasionally happen.

    Celebrate your new kilt now, and then in a couple weeks celebrate again wehn you DON'T hear from UPS again about duties. Doubles the fun. Good luck.

    jeff

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