Special SNOW sale!!!

[M. A. C. Newsome]

Ron,

I'm glad you've been happy with all of your purchases thus far from the museum. As I mentioned before, you are a valued customer and we do appreciate your long history of supporting our efforts. Which is why it seemed strange to me that you would suddenly take issue with our shipping charges. As I said, they have not changed at all over the past couple of years.

We don't want anyone to be surprised by an unexpected shipping charge, which is why we have a link to our shipping and return policy page at the top of every page in our gift shop catalog.

Oh, and I only used the phrase "pet peeve" because you had mentioned the amount of shipping you were charged three times already in this thread, so I assumed it was an important issue for you.

I can't really comment about the amount you were charged for shipping for the sweatshirts you ordered from another company, except to say it sounds like you got a pretty good deal and I'd be happy about it.