Customer service

[NorCalPiper]

One of the biggest problems I'm facing as a vendor with only one employee is the extreme amount of orders that I'm receiving vs. what I can crank out. What ends up happening is that I'm deluged daily with emails that I just don't have time to get to in one sitting. I'll ear mark ones to reply to, but then the next day my in-box is flooded again. So compounding weeks and months of this happening, I'll start losing them in the clouds (Not good customer service)....I think the goal is to fight that old saying that you can have "2 of 3" aspects of selling (Customer Service, Price, Quality). I have tried my best to keep all 3, but being in the weeds absolutely affect customer service!! I have actually halted sporran sales until mid-late September so I can catch up!!! It is good to see that all the vendors I'm familiar with are handling things and keeping their names up top!

[denmcdough]

I have to add one more vendor that has awesome customer service...Henderson Imports, Ltd. in Traverse City, MI. I ordered on Friday and got my package on Monday. Wow!!! And, I had a mix up on payment. They emailed and called pronto, several times!!

Me likes Henderson's.