scottishclansman.com questions

**Kilted KT** · 7th August 06, 09:59 AM

Originally Posted by Cawdorian

You mentioned their kilts are from Lochcarron, if this is the case, their normal delivery time is 8 to 12 weeks.

I had the same experience as Andyfg...told it would be delivered in about 12 weeks ( just in time for christmas) and I recieved it in late may/early june.

**A Hay** · 7th August 06, 10:09 AM

My experience with them mirrors what others have said.

I placed an order with them at the Richmond, VA games in October. Was told it would be 16 weeks. After 18 weeks I started emailing and calling.
Finally got the kilt in July.

It is a decent kilt, in my clan tartan, but the hassle was not worth a repeat order to them.

There are too many other hard working, service oriented kilt makers out there to waste time on this outfit.

The trouble was, 1, I wanted to have someone measure me for the kilt to get it right (the kilt I received does fit well), and 2, I didn't know about this site and the good advice available here.

I have 4 other kilts now and none took that long.

Tom

**neo71665** · 7th August 06, 04:00 PM

Well we only ordered them from there cause they were at the games and our dumb ~insert fav word here~ didn't have the foresight to check them out. I regret it now. The wedding is in october and I've talked to them a couple of times now. The 8-12 week has been over and working on week 16. If I ever get this thing they will get a nice email, phone call, or maybe both telling them I will never be getting anything from them again.

**Livingston** · 7th August 06, 07:17 PM

Ralph was in Denver this past weekend for the Highlands Ranch games, saw him in the booth. When I was having my problems with them he told me that since he traveled a lot from spring to fall it was hard to stay on top of everything. Therefore.....you need to keep calling and/or emailing to light a fire under his ___ That and "wonder what BBB would say" should help.

**clancelt** · 7th August 06, 08:26 PM

Arrgggghhhh, this thread haunts me like a bad dream. You would think by now everyone would know of Ralph and his horrible rep!

The BBB report says it all.

I will never give them another dime.

**glengall1** · 20th August 06, 03:45 AM

Originally Posted by Cawdorian

You mentioned their kilts are from Lochcarron, if this is the case, their normal delivery time is 8 to 12 weeks.

Lochcarron are a fine kiltmaker and one of the suppliers that we use. Their normal delivery time are a s quoted above but can be shortened.

I am sorry that you are having trouble with a kilt supplier. We are always genuine about the time it will take and when you will get it. Sometimes they are delays due to the cloth not being in stock. We ALWAYS communicate this to our customers if not in stock.

I am not going to slag off a competitor as I don't know them personally anyway but customer service is PARAMOUNT especially when the customer is spending hundreds of pounds. Our motto is that even if you don't become a customer and you become a friend that is good enough for us.

**Jerry** · 20th August 06, 05:36 AM

Originally Posted by Livingston

Ralph was in Denver this past weekend for the Highlands Ranch games, saw him in the booth. When I was having my problems with them he told me that since he traveled a lot from spring to fall it was hard to stay on top of everything. Therefore.....you need to keep calling and/or emailing to light a fire under his ___ That and "wonder what BBB would say" should help.

Ralph has had several complaints filed against him,including from me. His reaction to my complaint was an email,accusing me of being unreasonable. I didn't feel that filing a complaint after 6 months when delivery had been promised in 12 to 16 weeks ,and he refused to answer emails or phone calls was being unreasonable. Oh yes, did he try "the sick mother in Scotland" explanation? He used that with me,and I heard later, several others.

**Livingston** · 20th August 06, 08:06 AM

Jerry, that was about 2 years ago for me. Don't remember all the excusses. Then, when I saw him at the Estes Park games after he promised that the kilt would be there the Thursday before and hadn't arrived before we left at 6:00 pm on Friday, he called his shipper/supplier or whoever and told me it had been delivered at 5:00pm.

**neo71665** · 20th August 06, 09:50 PM

Well all I can say I aint happy.

**neo71665** · 24th August 06, 11:10 PM

If any of you are keeping up with this I finally got the kilt. Ordered april 24th and came in august 24th, 5 months to the day, 20 weeks. Not too bad but I was promised sooner. Needless to say now I know about them I won't be ordering from them again and only buy stuff from them in person at the games.