What is up with Scottishkilts.net?

[Graham]

I'm glad too, Scottishkilts have given me great confidence in buying Scottish goods from Scotland while on the other side of the world.

[Kilted KT]

Ouch. Letting something like this 'fall through the cracks' doesn't sit well with me. I've dealt with another company who did the same..and it is tough working with them again.

good thing is when push came to shove, you got some help!

also, has anyone started a thread for companies/vendors that should not be used? I am not suggesting this company be put on the list, but I have one the is to be avoided at all costs...clansman knitwear.

[Graham]

Well I'm self employed, I try my best to give my very best to every customer but I am overworked, not enough hours in the day and ...I'm human. Sometimes one of my customers slip through the cracks.

How one responds and deals with the dissappointed customer is what makes the difference.
It sounds to me like Scottishkilts are now making a special effort so I wouldn't put their name and "companies/vendors that should not be used" in the same sentence, that's how I see it anyway.

Like I said, I've had nothing but positive experiences there and I have ordered many things.
One time I lost a kilt pin I bought from them. It came off my kilt, my fault entirely. When I phoned to order a replacement, they gave me one free!!

now that is going beyond the call of duty! so you can see why I'm fond of them, they've won me for life!

[LoftGuy]

Hi,

Sorry to get into this thread a little late but I wanted to say that my recent order for an Irish-American kilt with Scottishkilts.net, was very promptly and professionally handled, including order confirmation and shipping notification with tracking number.

I was pleasantly surprised by the speed of delivery and, even more importantly, very pleased with the kilt, itself and very definitely will do business with them in the future.

Glad your situation was amicably resolved.

Bob

[jfellrath]

Hi,

Sorry to get into this thread a little late but I wanted to say that my recent order for an Irish-American kilt with Scottishkilts.net, was very promptly and professionally handled, including order confirmation and shipping notification with tracking number.

I was pleasantly surprised by the speed of delivery and, even more importantly, very pleased with the kilt, itself and very definitely will do business with them in the future.

Glad your situation was amicably resolved.

Bob

Hi Bob, glad to see you here!

I had the same experience as Bob did - I will definitely be a Scottishkilts.net customer in the future.

Question, though, for those of you who've ordered from there in the past: have you gotten nailed with those silly fees for tariffs like we have heard about from FedEx (when ordering from Kiltstore.net)?

[bubba]

Question, though, for those of you who've ordered from there in the past: have you gotten nailed with those silly fees for tariffs like we have heard about from FedEx (when ordering from Kiltstore.net)?

When I ordered from Scottishkilts it came here via USPS and I wasn't charged duty. With FedEx or other couriers you'll be charged no matter what and their service charge for collecting is a killer.

[flyv65]

Question, though, for those of you who've ordered from there in the past: have you gotten nailed with those silly fees for tariffs like we have heard about from FedEx (when ordering from Kiltstore.net)?

No tariff fees for mine when shipped by Parcel Force/USPS...I just had to go pick it up at the Post Office.

Bryan...trying to decide on my kilt for tomorrow...

[Colin]

Hi Bob, glad to see you here!

I had the same experience as Bob did - I will definitely be a Scottishkilts.net customer in the future.

Question, though, for those of you who've ordered from there in the past: have you gotten nailed with those silly fees for tariffs like we have heard about from FedEx (when ordering from Kiltstore.net)?

I have not been nailed nearly as much as people have with kiltstore. Space Moose and i live in the same city. He ordered an 8 yard "balmoral" from kiltstore (which ships with FedEx) and got hit with close to $200 tax and duty. I ordered an 8 yard from Scottishkilts (mine came via UPS) and I got hit with $32 in duty and tax. When I ordered my dress sporran, David said he would have it shipped by Parcel Force, as there is usually little, if any duties, when shipped throught them.

Scottishkilts would have to screw up pretty badly to lose me as a future customer. The level of service I have gotten from them to this point has been outstanding.

[Jerry]

My second kilt came from Scottishkilts.net and the service was excellent. They should never even be mentioned in the same thread with Clansman Knitwear.

[Norbydog]

I emailed David and he told me that they will have some more sales in the near future. I also reminded him (but he already knew) about the number of orders that came from this website and the positive talk of the kilts he offers.

I also learned that he designed the Irish American, a combination of the USA and Republic of Ireland flag.