Problems with Cilt coming apart

**Kylahullu** · 10th November 14, 03:45 AM

Originally Posted by Mel1721L

I will do next time. They have now agreed to a full refund minus postage.

So, they do not admit they have done anything wrong. They pretend that they just have a marvellous customer care by accepting "a normal" change of mind for a customer.

**Mel1721L** · 10th November 14, 03:47 AM

Originally Posted by Jock Scot

Playing Devils advocate here, just what do we expect for £300? Not too sure what that is in Dollars, but say 1.50 Dollars to the £, so 450 US Dollars? So going on the information at hand. My answers in brackets(JS).

Do we expect a "tank" for that price ---£300/450USD?(JS: No)
Does the wool tartan used come at a premium price?(JS: No idea. What weight is it supposed to be?)
What then does one expect for £300/450 USD?(JS: A servicable kilt---but not a tank-- that should stand reasonable use for a good length of time)
Will "corners" be cut at that price?(JS: I would expect so)
What "corners" might those be?(JS: No idea)
Is the price charged, £300/450 USD acceptable for what was provided?( JS: I don't think so, on the evidence provided)
How much "normal" wear should one expect from such a kilt?(JS: Worn twice[ approx. 6 hours per time] a week for two years?)
Are we being reasonable with our expectations? (JS: I think so?)

I am not really qualified to answer those questions from a kilt making perspective, but as a potential customer, I get a distinct feeling that someone is overcharging for the quality of goods provided. Perhaps I am wrong?

I think you'd agree that a 13oz 5 yard woolen kilt should last more than a dozen wears and that if it had been constructed properly that there wouldn't have been a problem. Considering for everyday use I use an acrylic costing under £50 without any problems and done up the same way, something wasn't right. I told him I had written to trading standards and he has now said he'll give a full refund less carriage.

**Mel1721L** · 10th November 14, 03:52 AM

Originally Posted by Kylahullu

So, they do not admit they have done anything wrong. They pretend that they just have a marvellous customer care by accepting "a normal" change of mind for a customer.

Yes, they should have rectified the problem in my mind, but I told them I had contacted trading standards and that I would go to the small claims court to get back the cost of repair with another kilt maker, hence the refund, but I shall quit while I'm ahead.

**Chaps** · 10th November 14, 10:14 AM

Mel, sorry you have had the problem with your Cilt. The shop I bought my 8 yd Edwards Cilt from ordered it from the Welsh Tartan Centre and I have thankfully had no issues. With your refund you may look at ordering your Powell Cilt from Rocky at USA Kilts as I know he carries our Welsh tartans.
Chaps

**Mel1721L** · 10th November 14, 11:08 AM

Originally Posted by Chaps

Mel, sorry you have had the problem with your Cilt. The shop I bought my 8 yd Edwards Cilt from ordered it from the Welsh Tartan Centre and I have thankfully had no issues. With your refund you may look at ordering your Powell Cilt from Rocky at USA Kilts as I know he carries our Welsh tartans.
Chaps

I'll have to see if he pays up. Nothing so far. The prolem I have with USAK is the tax and post office fee I have to pay in Spain. I need to buy from the UK. Thanks anyway. I will try and get 8 yards of cloth and get it made up when I can afford it.

**Pleater** · 10th November 14, 01:34 PM

Mel - is that the kilt which has a smaller than the rest pleat in the centre back?

I think I'd already had most of a pint of the Swordfish brew and things are a little hazy but I think it was your kilt which was being described that night at the pub.

That rather rang alarm bells at the time, as it seemed strange that it would get past 'quality control' at a business when it would never have happened in a kilt I was making - being of the 'measure twice, count three times and fold once' school right from the first time I made an English smock.

I do wonder now - was there a miscalculation in the setting out of the pleats so that the kilt was a bodge job almost from its beginning?

Anne the Pleater :ootd:

**Mike S** · 10th November 14, 03:56 PM

Originally Posted by Chaps

Mel, sorry you have had the problem with your Cilt. The shop I bought my 8 yd Edwards Cilt from ordered it from the Welsh Tartan Centre and I have thankfully had no issues. With your refund you may look at ordering your Powell Cilt from Rocky at USA Kilts as I know he carries our Welsh tartans.
Chaps

I'm an Edwards on my maternal side as well. Are you, or do you simply fancy that nice looking tartan?

**Chaps** · 10th November 14, 06:00 PM

I am an Edwards and I also fancy the tartan.

**Mike S** · 10th November 14, 06:35 PM

Originally Posted by Chaps

I am an Edwards and I also fancy the tartan.

Well hello cousin!

**Mel1721L** · 11th November 14, 12:02 AM

Originally Posted by Pleater

Mel - is that the kilt which has a smaller than the rest pleat in the centre back?

I think I'd already had most of a pint of the Swordfish brew and things are a little hazy but I think it was your kilt which was being described that night at the pub.

That rather rang alarm bells at the time, as it seemed strange that it would get past 'quality control' at a business when it would never have happened in a kilt I was making - being of the 'measure twice, count three times and fold once' school right from the first time I made an English smock.

I do wonder now - was there a miscalculation in the setting out of the pleats so that the kilt was a bodge job almost from its beginning?

Anne the Pleater :ootd:

Yes it was the kilt I was wearing and although I mentioned this pleat more than once, they never responded to the query. I don't know who their kiltmaker is but they need to get a proper one. No promised refund as of yet.