Frugal Corner Customer Service

**Keith A** · 28th June 07, 06:30 AM

Whats The Overall Opinion On The Customer Service With Frugal Corner. A Saw On Their Websit That Most Orders Ship In 48 Hrs. I Put In An Order For Two Stock Items. I Got A Confirmation From Paypal That My Payment Was Recived. Iv Sent Frugal A Couple Of Emails And Have Not Heard Back From Them. Iv Read A Few Threads On This Sit Some Good Some Bad. So Thats Why I Ask.

**BEEDEE** · 28th June 07, 06:38 AM

Check this forum message from Frugal Corner. Looks like they were back ordered.

http://www.xmarksthescot.com/forum/s...ad.php?t=28683

Brian

**Shriner** · 28th June 07, 07:19 AM

Originally Posted by keith A.

Whats The Overall Opinion On The Customer Service With Frugal Corner. A Saw On Their Websit That Most Orders Ship In 48 Hrs. I Put In An Order For Two Stock Items. I Got A Confirmation From Paypal That My Payment Was Recived. Iv Sent Frugal A Couple Of Emails And Have Not Heard Back From Them. Iv Read A Few Threads On This Sit Some Good Some Bad. So Thats Why I Ask.

Keith,

Mark at FC has been awesome to work with, and thier 16 oz kilt was a dream. I believe thier site says' "(Most Stock Kilts ship within 48 Hours)" Mark has been working every hard to build an inventory and hopes one day to have 10 of each size in each tartan which in my mind will be a huge amount of money in inventory. I wish he good luck, because I hate to wait on custom when a stock fits find. It bad enough right now that I am jonesing waiting for him to have our band tartan weaved but to fix that feeling I am planning on ordering a stock kilt for now..

John

**Casper** · 28th June 07, 02:01 PM

My findings have been similar. I know that Mark is rather busy, and has been slow to respond to emails. Once he does respond, however, he provides excellent service and is incredibly accomodating.

**Kilted-Marine** · 29th June 07, 07:57 PM

keith, I have not seen any emails from keitheallison@xxxxx.com

you can also give me a call at 612-812-5458 or better Mark bennett @ 612-865-3146

please bear in mind that even with Stock kilt (waist 30-44 drop of 24) that we don't always have every waist size instock....

maybe we should change the name becuase i understand that using STOCK could be missleading but i think we do ask people to email us to verify we have the correct waist size.

I will say one thing...we have never NOT SHIPPED a kilt...

Mark W

**Keith A** · 29th June 07, 10:11 PM

I Was Thinking That You Might Be On Vacation Or Something.
Thanks For Your Response. Ill Try Calling You In The Morning. Im At Work Right Now And Its A Bit Late To Try And Call Now.
But Thank You For Your Responce.

**Celtic Menace** · 30th June 07, 06:47 AM

My wife ordered some fabric from them a few weeks ago. Hopefully she'll get it soon so she can quit *yapping about it.

*Yapping- a respectful and endearing term for "nagging"

**Definition only applies if Dirka is reading this.

**Kilted-Marine** · 30th June 07, 12:26 PM

Customer Service is very very very very important to us - Why because folks buy more then 1 kilt and they talk to their friends.
Have we ever had to refund money - yep we sure have
Have we ever referred a customer to another vendor - yep we have
Have we ever mail a package to the wrong location - oh my yes

BUT, those are the exceptions. if it is instock we ship usually within 48 hours - faster if requested

Having a good name is also very important - My Grandfather always told me that a good name was more valuable then Gold

Every business must have a mission >besides making a profit< and our mission is to provide affordable kilts with exceptional customer service and have FUN doing it AND Support the scottish community.

Tonight we are partnering up with Keegans pub in St Paul Minnesota, we pledged $5 to the Local Scottish America Society for every one of their members that shows up in a kilt. The Minnesota highland games we donated a Bagpipe and a few other things, The Rockland Maryland High School Pipe band we donated a Kids bagpipe and a kilt, A non-profit theater out west we donated a kids bagpipe, a shawl, and a few other things. The Irish Fair in Minn (which we are not going to be at) we donated a kids bagpipe and a Minnesota State Tartan Shawls.
Yes we do these things to get our name out there but we also do it to help out

...So having said that, I will give you a few highlights (I have shared personally with 1 or 2 xmarks members already)

We have been very busy, business has been growing almost faster then we can keep up, we are working on a business loan to expand even more and have a few very nice potential business deals partenrships in the works -which I will share later-

During all this and in the last 45 days Mark b's daughter had to have surgery and I was diagnosed with Basal Cell Carcinoma (Skin cancer in its lowest form-recovery rate 96%) Initially the doctor thought it was melanoma (5 year life expectancy rate 3-5%). I have to go into surgery on July 11th (Moh's Surgery)

I tell you this not as an excuse for for slow shipments or delayed products but to tell you during all this we were and will still be shipping products and ordering products and in general kicking butt and making things happen.

We are sort of the new guys on the block and we are still working on some organization issues and we are constantly trying to build inventory.

Wait 6 months, 1 year, 2 years..and see where we are then and how much we have improved and expanded

Of course we are realist..we know that
Some of you will never do business with us
Others will buy 4,5,10 kilts.. it is the nature of the beast.
Some will recommend us to their friends
Others will tell people to never buy from us.
Some will cheer us on
others will pick at everything we do wrong
Some will be forgiving
others will hold a grudge until they die
Some will love our products
others will hate them

**Keith A** · 30th June 07, 01:07 PM

Mark It Was Good To Talk To You This Am. And Like I Said Im Not Mad And I Think It Was Just A Matter Of Emails Not Getting To You. But Anyway Im Looking Foward To My Order. And I Dont Think I Will Be Disapointed. Any Buisness Man Who Will Take The To Go On Line And Answer Post On Line Showes That That Is A Man Who Cares About His Customers, And Buisness. Im Sorry For You And Yours When I Comes To The Above. Good Luck And I Hope All Goes Well For You And Your Buisness.

**Marshal Moroni** · 30th June 07, 02:06 PM

I am not yet a customer of the Frugal Corner, but have experienced their high level of customer service. I was looking for something outside of their stock, and was graciously referred to a fine craftsman who is currently working on a way to fill my special need (pictures to be posted at a future date).

To both Marks, life interferes when we least expect it.
I hope and pray that all will be well with you and your families.

Kindest Regards, from a future customer (must save money first),