I just received my Stillwater Heavyweight Kilt about a week ago. The whole transaction took less than 3 week. This length of time included my initial order, receiving the kilt and discovering I'd made an error in measurement, returning the first kilt and receiving one in the proper size. My e-mails were responded to in less than 24 hours, including one over a weekend. I haven't done enough business with them to know if this is typical, but they certainly made a good impression on me.