I'm very sorry to hear this. I've been very happy with my two BK sporrans.

I've only ever tried to contact them on one occasion to request purchasing a sporran just like the pewter medallion but without the medallion (plane jane sporran). I never received a response so I just chalked it up to not being interested.

This may be inappropriate to suggest, but if it was me, you might try contacting one of our forum retailers that sell their products and see how they get in touch with them.

I hope you get it worked out as BK has so many nice products.

Thanks by the way for the positive plug