Quote Originally Posted by Nick Fiddes View Post
Likewise, if you could pm me details I'd be glad to look into this. My understanding was that when stock double width fabric was unavailable they would sometimes offer to weave it as a single, but I thought that in those circumstances they'd do so at the same overall price. However, I could be wrong, so I'd like to know the facts.

In any event, I understand your disappointment. I hope you'll consider giving us another chance in the future.
That has happened to me a few times in the past when a tartan they normally stock in 54" was out of stock and would not be available for when I needed it. They wove a short length for my order, 29" wide, and only charged me the 54" price.

This does NOT mean that I paid for 54" and only got 29", which sounds like a rip-off. It means that I was charged for 2 yards of 54" stock tartan, whereas they delivered 4 yards of 29" custom tartan. I'm sure they took a loss when they did this, but I was grateful of the service.

Furthermore, they always offered - I never had to ask.

What your case sounds like to me is a failure somewhere in communication.