Quote Originally Posted by M. A. C. Newsome View Post
That has happened to me a few times in the past when a tartan they normally stock in 54" was out of stock and would not be available for when I needed it. They wove a short length for my order, 29" wide, and only charged me the 54" price.

This does NOT mean that I paid for 54" and only got 29", which sounds like a rip-off. It means that I was charged for 2 yards of 54" stock tartan, whereas they delivered 4 yards of 29" custom tartan. I'm sure they took a loss when they did this, but I was grateful of the service.

Furthermore, they always offered - I never had to ask.

What your case sounds like to me is a failure somewhere in communication.
Actually, the same thing happened to me that happened to Seanachie (more than once). I called to order something that was 'stock supported' and when they said it was out of stock, they offered to do a custom weave, but stated that it would be the standard custom weave price.

I'm not complaining or bashing, just relating an experience I had to confirm Seanachie's own experience. If that was a mistake and they will be offering it at the standard 54" wide price (divided by two since it's only 28" wide), then I would consider that fair and would be pleased with that outcome.