What do you do if a small vendor doesn't keep their promises?

**artificer** · 17th May 13, 11:43 AM

Originally Posted by moggi1964

Write it off to experience! The "I sent it but can't find the tracking number" is a one time play; after that it's no longer acceptable as an excuse.

Yup. It's amazing, but when I purchase postage online I'm issued with a tracking number (or customs number for international shipments) the second I click "Pay".

I will say that of all the customs issues I've had, Canadian customs makes up all but one of the delays- although UK Customs takes the biscuit for "Worst job repacking after inspection".

No customs issue justified the shenanigans cited by the OP though. It seems from the link David posted that this isn't a one time issue either.

ith:

**Llama** · 17th May 13, 11:52 AM

Originally Posted by davidlpope

That aside, what exactly was it that convinced you to do business with this particular person?

The allure was that he offered products in my size. I've since learned that some of the advertisers here can do custom orders beyond their listed size range, but that was only after months of reading the forums. I wish that I had gone with USA Kilts, I wish that I had seen that other thread, and I wish that broccoli tasted more like bananas.

When very few people offer clothes in your size, you get hopeful when someone does. I can't stress enough to retailers to list everything they offer on their website - searching through forums or calling to check on things is not something that a first-time purchaser is going to do. I thought that I was ahead of the curve because I did do some forum crawling and found a few positive reviews.

**Grizzly** · 17th May 13, 11:59 AM

Originally Posted by Llama

The allure was that he offered products in my size. I've since learned that some of the advertisers here can do custom orders beyond their listed size range, but that was only after months of reading the forums. I wish that I had gone with USA Kilts, I wish that I had seen that other thread, and I wish that broccoli tasted more like bananas.

When very few people offer clothes in your size, you get hopeful when someone does. I can't stress enough to retailers to list everything they offer on their website - searching through forums or calling to check on things is not something that a first-time purchaser is going to do. I thought that I was ahead of the curve because I did do some forum crawling and found a few positive reviews.

I couldn't agree with you more. Us GOS have to spend literally hours trawling through websites to try and find a vendor that supplies non standard fit sizes.

**cck** · 17th May 13, 12:48 PM

Originally Posted by Llama

That about what I thought too. I paid with PayPal, so that ship has long sailed.

I have seethed already and am almost at the acceptance phase, but I just wanted to see if I was missing an option. $200 is a lot for me to pay for experience, but it could have been worse.

I would still inform PayPal, although you might not be compensated, they should know about the types of businesses they are dealing with.

**davidlpope** · 17th May 13, 01:39 PM

Originally Posted by Llama

The allure was that he offered products in my size. I've since learned that some of the advertisers here can do custom orders beyond their listed size range, but that was only after months of reading the forums. I wish that I had gone with USA Kilts, I wish that I had seen that other thread, and I wish that broccoli tasted more like bananas.

When very few people offer clothes in your size, you get hopeful when someone does. I can't stress enough to retailers to list everything they offer on their website - searching through forums or calling to check on things is not something that a first-time purchaser is going to do. I thought that I was ahead of the curve because I did do some forum crawling and found a few positive reviews.

Got it. That makes sense.

Perhaps one positive thing that could come out of your experience is a sticky thread that lists suppliers who cater to GOSs...

**Llama** · 17th May 13, 01:55 PM

Originally Posted by davidlpope

Perhaps one positive thing that could come out of your experience is a sticky thread that lists suppliers who cater to GOSs...

That is a fantastic idea!

**KiltFitz** · 17th May 13, 02:23 PM

Excellent idea. Who wants to kick it off? I have a few to contribute, mostly ebay sellers who do quality.

**moggi1964** · 17th May 13, 04:47 PM

Llama, I'm with you on the broccoli thing too

**MizzouScotsman** · 17th May 13, 05:13 PM

Originally Posted by davidlpope

Got it. That makes sense.

Perhaps one positive thing that could come out of your experience is a sticky thread that lists suppliers who cater to GOSs...

Smashing idea David. I am a GOS and have had nothing but good things when dealing with Rocky at USAKilts. If there is a problem, he emails quickly. One time they were out of a shift in my size...Rocky CALLED me himself to tell me that they were waiting for one to come and when it did, he would ship it out right away.

Just today I received an email stating that my Spirit of Scotland kilt is on its way from USAKilts. They are the best I've dealt with so far and will continue to do business with in the future.

But I think a sticky post for us GOS and vendors would be a great idea.

**Friday** · 17th May 13, 05:43 PM

Originally Posted by MizzouScotsman

But I think a sticky post for us GOS and vendors would be a great idea.

It would be nice if vendors would have a Big and Tall button on their sites. This may only lead to a page that says we do custom work see or custom order page and a link. Or to say that their sizes stop at XX size. The site may seem clear to the vendor but as a GOS it is not always easy to clearly find the information.

I also suggest that you contact PayPal. They have some control over the vendors that use their site, if nothing else by not allowing them using PayPal. Nothing ventured nothing gained.