They seem a bit hit or miss with customer service. My son ordered a Buchanan Hunting from them and didn't have to wait more than a couple weeks. On the other hand, a man I met wearing an "angels share" tartan kilt that was ordered from UTKilts strongly and repeatedly advised me to take my business elsewhere. He claimed to have had an extremely long wait after paying, with very little communication from the store. If I recall, it was half a year or more that he said he had to wait, but this conversation took place a year ago amidst a few beers so I'm not certain as to the details.