Looking for review/opinions of TartanWeb

[Colin]

Based on their contact info it looks like tartanweb is now owned by the same company that owns scottishkilts.net , scottishthemes.com and several others.

Adam

You are right Adam, Scottishkilts.net aquired tartanweb a few months ago and have been revamping the site and the business.

[LoftGuy]

[QUOTE=cajunscot]Check out our neighbours to the north -- Hector Russell used to have a store in Toronto (it looks like they've changed hands now, but if Darren P. is still there, you're all right) and Burnett & Struth in Barrie, ON -- B & S are excellent kilt makers!

Cheers,

Todd,

By no means did I intend to leave out "our neighbours to the north"; when I wrote North America, I meant the USA and Canada; for that matter, Mexico and Central America also, though I've not heard of a kilt makers there, yet.

Bob

[Matt Dawson]

To post my 'two cents' here, I suppose I would begin by saying I'm a bit relieved to hear others say they were pleased with the service received from TartanWeb, albeit before being "consumed" by a larger conglomerate or corporation. However, my wife ordered me a Montrose Doublet for my birthday well over a month ago, and though our card was charged (along wth some strangely high "foreign transaction" fees), we have not seen the jacket yet. We have both tried to find out the status of the order by posting queries, sending emails, and calling, but have yet to have anyone respond to us. After spending over $400 on this jacket, we are quite concerned that we can't reach anyone to help us find out what is going on! I mean, I don't really expect things within 30 days if they are coming from across the Pond, but we've had no correspondence from them save for the initial 'receipt of purchase' email some weeks ago. Quite alarming at present!

[ForresterModern]

This thread is over two years old at the time I am writing this so it is understandable that some changes have occured since it first started.

Scottishkilts.net and tartanweb are indeed basically the same company with nearly identical websites and offerings.

I ordered a 16oz 8yd Isle of Skye machine sewn kilt from scottishkilts a couple months ago when they had their kilt day special going (still going on as a matter of fact)---a special discounted group of about twelve tartans made up into a good quality 8yd 16oz kilt. Ordering was easy, my kilt arrived in about 7-8 weeks as expected, and was of good quality material (Marton Mills I believe) considering the price (about $240 US), and good quality build, as best as my minimally trained eye can discern. It fits well and looks great. I will admit that their communication is extremely limited and they are not at all good about responding to emails (totally ignored several of mine) so I would not expect great customer service unless you can get them on the phone directly, which I never tried.

Overall I am very satisfied with my product, but would have some concerns about the customer service end of things if you had any questions before ordering or problems during the process or with your item after recieving it. Just not sure their are any humans there on the other end, although there must be if they can take a website order and turn it into such a nice kilt.

[Ayin McFye]

Great pictures, and great deal on your kilt. I finally have a face to put with the name. You son looks great in his attire as well. Thanks for sharing!

[weejock]

I have had really good luck with The Scottish Trading Company. They know what they are talking about when you ask them a question. They are here in the US and have a toll free number, so none of that 5 hour delay, customs...www.scottishtradingcompany.com

[elrond]

I bopught a jacket and vest for the wedding of a friend (not made to measure, but standard one) at least 7 weeks before the wedding. Few weeks before the wedding I wrote to know if the jacket would have been arrived in time as 6 or 8 weeks were needed fopr made to measure.
At first I did not receive answer anbd I was obliged to write gagain. they said that they had answered to me immediately, but I received nothing.
To cut a long story short I wore a normal italian jacket for the wedding, and the jacket and vest arriv ed at my house more than 6 weeks after the wedding, for a total of 13 weeks.
Surely the jacket is good, the barathea wool is really good, even if it could be tailored with more accuracy, as in the opinion of my mother that is an old expert tailor.

Good products, good price especially on special offers, but really bad customer care....

[weejock]

Elrod, You are talking about Tartan Web?

[elrond]

Scottishkilts, but it is the same, is it right?
They have the same products and prices.

However I'm really sorry for this.
I work as a consultant and trainer in communcation and marketing and I'm really sorry to see a so big occasion lost.
If they had a better customer care they could be one of the best on line supllier!