Just send it back with signature confirmation, they should take care of it. I've had to return items to them, it was never a problem.


Regarding the advice to call the BBB, don't bother.

The BBB is NOT a government authority, and has ZERO enforcement power.

They are a private organization that has an "official-sounding" name, which I think is misleading, as most of the people who "report" someone to the BBB think they are dealing with a government agency that has the power to actually do something.

Buried in the BBB website, you will find this admission:

"...the BBB is not a government or law enforcement agency, the Bureau cannot force a reply from a company; nor can it administer sanctions"


The BBB has been reported to use questionable sales tactics to get businesses to join.