Yeah, I've been in retail management and was basically told to try really hard not to laugh when people say they were going to report us to the BBB...

Just to update everyone... Mark from BK finally called back... He's got another Inverness ready to go, and he's going to throw that and a couple of T-Shirts in the mail tomorrow for me and asked that I send the damaged sporran back at my convenience.

I'm happy again, though I did notice how soon the call came after posting my "rant"...