Not happy with Buzz Kidder!

[The Wizard of BC]

Captain,

I'm sorry you had such a bad experience with a Buzz Kidder retailer.

As soon as I saw your post I put in a call to the Kidder Brothers, (Buzz and Randy) because I know they do not check this forum often and I also know that they care about their reputation.

I got a call back from Buzz personally within an hour. Here is the jist of the conversation I had with him.

Please, everyone remember, I am not affiliated with Kidder Bros. in any other way than I carry their sporrans and belts in my shop and have always been very pleased with the service I have recieved.

Kidder Bros. (this is the company that actually makes things) is located in Arizona and is owned by Buzz and Randy Kidder. They also own an electronics firm which is where you have to call them if you wish to place a wholesale order.

There are Retail outlets of Kidder Bro. products all over N. America.

In California there is "Buzz Kidder Originals of CA". This is the company which you dealt with and which is owned by Randy.
In San Antonio TX there is "Buzz Kidder Celtic Shoppe". This Company is owned by Buzz's daughter.
Then there are others who also carry BK products such as Matt Newsome in NC, Rocky in PA, "Great Scot in IN, etc.

Each of these retail outlets is not owned or run by Buzz Kidder personally but it is his name on the product. So when I placed a call to AZ I was pretty sure I would get you an answer and solution to your problem.

I'm very glad that Randy got back with you and am glad you are happy with the solution.

This world of kilts is a small one. Most of the people in it know each other and I call many of them among my friends. Buzz and Randy Kidder are good businessmen. They care about their product, its quality, and the satisfaction of their customers with their product. This is only the second time in over 4 years that I have ever heard of someone being unhappy with a Kidder product. But as in the other case I heard of it was resolved to everyones satisfaction