A very UNFORTUNATE experience...

[LK-13]

to the vendor in question here:

1)has the original order been filled completely?

2)if the answer to question 1 is NO,
has a refund for the missing items been given to the purchaser who paid in good faith?

3)if the answer to question 2 is NO,
are you aware that this constitutes an act of credit card fraud?

4) in business "THE CUSTOMER IS ALWAYS RIGHT." even when they are wrong.
do you want to be RIGHT or do you want TO BE IN BUSINESS?

5)in this case the gender of the service person was not the issue,
why did you make it your focus?

6)to date do you think that any of your emails or posts on this forum
have aided the situation or improved your standing with the membership of this forum?

7)maybe you should switch to De-Caff!

[Cirthalion]

What a tale of woe.

This whole situation is the result of a business that has been infected with the well-known and lamentable attitude of corporate arrogance and entitlement. When a business argues with a customer over service, rather than tries to make it right, when it makes claims about the right to refuse service and remove people from its premises, it is assuming a position of authority over the customer, basically arguing that the customer needs them more than they need the customer. As this firm is discovering, when customers act collectively, there can be little doubt who is in authority.

When a commercial dispute reaches this level of acrimony, the default position of a business, to ensure its health, should be to back off and ask "what can I do to make this right for the customer, and make this problem go away?" Instead, these folks are sticking to their guns. I hope their integrity will be adequate compensation for loss in revenue and reputation. Somehow I don't think it will be.

I've never had a bad experience with buying highland gear, but I deal with a small circle: Alexis Malcolm, the Tartan Museum, scottishclansman.com, and scotwebstore.com. I'm going to stick with this circle as much as possible, and I'm am certainly never going to give this "firm" one cent of my business.

Cirthalion

[KiltedKnight]

After reading the replies about how bad the Scottishstore is for it's post and not being very Politically Correct I have to chime in and say, Why wasn't the point of the post addressed? It seems to me that it was directed at some posts that Hamish made that were contradictory, I am not familiar with those but I tend to ignore and forget if I read something about someone elses bad experiences because not everyone gets the same treatment or service even at the best of merchants for whatever reason.

It seems to me that if there were any contradictory posts made it would be up to whoever made them to explain them away or stand responsible with an appology, not have anyone try and change the subject by attacking the post as something that it might not have been.

I have read deeply into a lot of different forums and every one has their share of honest folk, hypocrites, liars and troublemakers and it isn't right to ignore these differences for the sake of Political Correctness. That's what's wrong with the world today and personally, I'm sick of it.

Not every child who graduates from High School today should be crowned valedictorian just because they attended and achieved a diploma and not every child should be sent home with a bumper sticker claiming that he or she was voted "Student of the Month" just so their feelings won't be hurt.

To support Political Correctness only makes liars and hypocrites of us all.
Instead of attacking the Scottishstore's post why not address it?

[Monkey@Arms]

After reading the replies about how bad the Scottishstore is for it's post and not being very Politically Correct I have to chime in and say, Why wasn't the point of the post addressed? It seems to me that it was directed at some posts that Hamish made that were contradictory, I am not familiar with those but I tend to ignore and forget if I read something about someone elses bad experiences because not everyone gets the same treatment or service even at the best of merchants for whatever reason.

It seems to me that if there were any contradictory posts made it would be up to whoever made them to explain them away or stand responsible with an appology, not have anyone try and change the subject by attacking the post as something that it might not have been.

I have read deeply into a lot of different forums and every one has their share of honest folk, hypocrites, liars and troublemakers and it isn't right to ignore these differences for the sake of Political Correctness. That's what's wrong with the world today and personally, I'm sick of it.

Not every child who graduates from High School today should be crowned valedictorian just because they attended and achieved a diploma and not every child should be sent home with a bumper sticker claiming that he or she was voted "Student of the Month" just so their feelings won't be hurt.

To support Political Correctness only makes liars and hypocrites of us all.
Instead of attacking the Scottishstore's post why not address it?

Scottishstore's attack on Hamish in this thread has absolutely no relevance to the actual topic under discussion, which is a complaint about their customer service. Why should he have to respond? And what does this have to do with being PC? You, yourself KiltedKnight, posted several times in this thread. I don't understand where you are coming from.

For what its worth, every post by Scottishstore that I have read so far has either been defensive or hostile. Not the kind of company that I would care to do business with.

Best regards,

Jake

[KiltedKnight]

My prior posts were to expedite the matter and be fair about this, please don't make it sound as if they were anything but that. That ploy won't work.

[Scratchy's Lass]

Did I follow this correctly?

1. Angerli/Sandy posted on 8/31/06 opening this thread regarding the order he placed 2/17/06.

2. The merchant had claimed they were shipping his order 3 wks prior to his post (~ 8/5/06) .

3. Ostensibly in ~8/2006, he finally received delivery, which did NOT include kilt luggage and flashes for which he had also prepaid.

4. He never received any "email" from the marchant concerning the order issues, during his 6-month wait on the order and despite their assurances to the contrary.

5. Proximate to 9/1/06, Angerli received the first of two emails from the merchant, and on that date posts the rather unpleasant (being kind here) text of same.

6. On 9/3/06, he receives and posts the text of the 2nd of two (again, very unpleasant) email he just received from the merchant.

7. In 3/2007 Scottishstore joins the X-marks board and posts, in this same thread, on 4/13/2007, attacking Hamish but not addressing any of the issues of Angerli's order (placed some ~14 MONTHS earlier, and for which he'd already waited some 6 months before his initial post).

8. Scottishstore's 4/13/2007 sole post in this thread was made some ~EIGHT MONTHS after Angerli had received PART of the order and was STILL waiting for the undelivered luggage and flashes for which he had also pre-paid; 7 months after their only two emails to him, the customer still waiting for his paid order.



One can only hope they were more timely in issuing the appropriate credits to his charge card. Given the amount of time between the initial order, the only/partial delivery, and now, it's very unlikely that his credit card company would be willing to accept at this late date his formal protest of the charges ("charge back request") for the items he never received.

I had an instance where I experienced a significant delay (but nowhere near 11/12+ MONTHS) with an online merchant. They strung the matter out 2-3 months, quite long enough that my "chargeback request" time period expired using various excuses and insisting I wait 'x' more days/weeks for the delivery. To my dismay, I learned the hard way about the time limitation for protesting charges to one's charge card.

Setting aside ALL other issues that have been demonstrated by and raised concerning "Scottishstore," the time-factors involved with Angerli's partially filled order would send me running in the opposite direction from ANY company that conducted business similarly.

[Riverkilt]

What I love about this board is the honest info that flows that allows me to make my buying decisions with more wisdom than prayer.

And hey lass, another kilted Zonie...Camp Verde? Rottonwood? Jerome?

Ron

[Scratchy's Lass]

And hey lass, another kilted Zonie...Camp Verde? Rottonwood? Jerome? Ron

"Rottonwood"


No, alas, I'm stuck for the time being in the Valley of The Dust
I do spend as much time as I possibly can up in Flag, tho - Home of My Kilted Scratchy (Often, when asked where I live, I reply simply, "Hell" - as it's simply too darn hot down here anymore..... 10 months a year.)

I probably wouldn't mind living in Jerome at all (just an old hippie at heart ) but I'm a bit short of talent in the 'arts and crafts' area other than being able to sew. In fact, I've been trying to convince Scratchy that we really ought to take the plunge into making a kilt for him. I think he's had his first kilt (kind of a 'starter' kilt & an experiment, from one of X-marks' sponsors, as it turns out) long enough now that we can take a stab at making a simple one ourselves.

Hopefully, someday, I will have the funds for a "kilted skirt" or "hostess kilt" (tho I'd LOVE to have an Erasaid, as well) for myself. Definately NOT a "mini kilt" such as I've seen online, however. *sigh* I am just a bit too old, pudgy, and short for the wearing of a "mini" anything
m

[Riverkilt]

Did 30years in Phoenix myself (Christown, Moon Valley, Deer Valley) so understand. It was the 101 loop that got me out...didn't wanna live inside a beltway anywhere.

So cool to see so many more Arizona kilters. You probably know that Flagstaff is VERY kilt friendly with the Northern Arizona Celtic Heritage Society and the Northern Arizona Irish Foundation. Have had my Utilikilts identified by name on the streets of Flagstaff, and of course there are all the kilted pipers there.

Ron