A very UNFORTUNATE experience...

[angerli]

Hi, lads and lassies...

I am sorry to say that I've had a very unsavoury experience with The Scottish Store online (www.scottishstore.com). I ordered my 8-yard tank - MacNicol Dress Red - from them on February 17. I also ordered matching flashes and a "The Kilter" luggage. Well, the kilt (no flashes) arrived yesterday, and the luggage is still in limbo. Hmmm...that's a far cry from "10-12 weeks" which they quote on their site.

In the ensuing six months, I've had a number of phone calls to them. Generally, they've been polite and as the order drug on, full of abject apologies about how the mills just take their sweet time when a rarer tartan is involved. Three weeks ago, they advised that my kilt was in hand, finished, and they were putting in the basting threads and I'd have it "in 10-14 days via Air Mail". It arrived well packaged, without flashes. I called this morning and a young lady stonewalled me when I asked to speak with Colin, her partner. In fact, she was rather rude, totally devoid of any sense of compassionate Customer Service skill.

I wanted to hold on the phone, which I actually did for 15 minutes (that's gonna cost me...). She got pretty upset with me because I was hogging their sales line! I kept my politest cool. She told me rudely that she knows all about my 6-month order and that my flashed will be mailed separately. I did say that I was unwilling to wait another six months for them. We parted company with no information as to WHEN my luggage was sent; Colin told me three weeks ago that it was going to be shipped DHL on account of its weight. So, I still don't know when, or if, I shall see that.

Lads and Lassies, I must warn you about The Scottish Store online. I have been shabbily treated, never ONE e-mail about my 6-month wait (e-mails were always promised). I bought my tank (as nice as it is, although it has no label. Maybe this seller isn't proud of their work? It IS well-made, BTW). as they had the best price AND could do the MacNicol Dress Red in 16 ounce Strome.

PLEASE avoid these people, gang and save yourselves a LOT of worry.

[cessna152towser]

Sounds like the lady you spoke with on the 'phone needs to be sent on a customer relations course as she's obviously a liability to the company. No wonder you are angry, Angerli.

[Robin]

Not nice!

[Big Paul]

Sorry to hear of your rough time.

[GreenDragon]

just piss poor custome service.

[MacTavishOfJapan]

How to ruin the joy of buying a kilt. Sorry to hear of your troubles with them.

Maybe once everything's cleared up you can point them at this forum (thread) and tell them their 'reputation' has just been trashed with a large group of international kilties. You'd hope they'd learn.

[andyfg]

Not very pleasant, but I hope the kilt turned out nice. It will last a lifetime and I hope the joy of it will overshadow the poor treatment.

[Joe Gondek]

I had a similar problem with http://scottishkilts.net/ I bought a 5 yard Blackwatch (16 oz lacarron) when they were having their sale last spring. After waiting four months for it to arrive I tried calling several times with no answer on the phone or any responce to E-mails. When I finally got someone on the phone, I was informed that they had made a mistake and made my kilt in the wrong tartan but that would have it done and shipped in a week.

It arrived three weeks later.

The kilt is well made but also without a label
the tag looked like it was an in-stock item made in the stardard 24 inch lenght.As I had ordered it to be no more than 22.5 inches. I was a dissapointed but it does fit well even if it rides a a little higher then I like in order to get it to hang at the top of the knee.
After waiting nearly Five months and considering the price I kept it but I will not be ordering from them again.

In Contrast My first kilt purchased from the Kilt Store was a very plesant experience with great customer relations.

The amount of money you may save with www.scottishstore.com is not worth it.

[KiltedKnight]

Personally, I would send a copy of this e-mail and the follow-up comments to the Scottish Store. If they don't know that the word is being spread about this rude encounter it won't make any difference to them and will surely be repeated.

Chris.

[Kilted KT]

Well, it looks like another vendor is going to loose a sizeable chunk of the kilt-buying market with such poor performance on multiple occasions. I know I'll not be ordering from them.