A while ago, I noticed a"Clans of Caledonia" tartan on their web wite and wrote asking for a sample of this and another tartan. "Yes, it will be in the post this evening."
Fine. After 10 days, I wrote again to say nothing had arrived. "Can't understand this. I posted the samples myself. We'll try again."
10 days later, still nothing, so I wrote again. "Very sorry; third time lucky."
But by this time, I had found another tartan I liked and ordered a kilt from the Kiltstore.

I would not like to give the impression that Glenniff are unreliable -- they are among the rare suppliers that propose samples for free! -- and it could have been a mistake in the address or postal service.

Replies were quick and courteous, but they lost a sale -- and I ended up paying far more than the price Glenniff proposed.

I wish it were easier to gauge colours from a computer screen, so that it would not be necessary to get cloth samples.

Martin