Am keeping my fingers crossed for you. I seem to be in the same boat, but also used my Visa Card, so still have an option as a last resort. (Once I get "beyond frustration", as it were; not yet, I still have a few days of patience left, six weeks so far!)
Lack of communication is the most frustrating. Makes you feel like you are of no importance whatever. Take a few deep breaths and sweat it out. We CAN get through this!