The Frugal Corner

[Ozman1944]

CONTACT!
It's now Aug. 28th and Mark B just called! He promised to send out the rest of my order tomorrow!! So, after 7 weeks am crossing my fingers, as I really do like their products. But you are right; the King of Customer Service particularly in the Delivery Mode, is definitely Jerry at Stillwater.

[DTrain]

I have had the same problems. I ordered a kilt from them on Aug. 2nd, one of the "off the rack" style. I discussed this via 2 emails and one phone call, all promptly and courteously answered. I was impressed with their service and placed my order on Aug 2.

With no further communication 3 weeks later, I have emailed twice to inquire about the status of my order. No response. Their initial communication was good but has dropped off significantly lately.

I don't mind waiting if necessary. It's the not knowing that is the problem.

Shriner seems to have good experiences--maybe because he is a "volume" buyer.