I experienced excellent customer service from them, I bought buttons for a kilt jacket conversion.
I also have a vest and jacket from them (I got both second hand for a grand total of about $13!); both seem to be of very good quality.
I bought my kilt, sporran, brogues, etc. from him and his service is excellent. I did get to talk to the "new guy" and was not impressed with him, but when I talked to John, he made sure I was happy. I am happy with the quality of the products he sells and am thinking about purchasing another kilt from him. Also, his prices are really hard to beat for a wool kilt.
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