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27th November 07, 09:56 PM
#17
Thus far, I am less than thrilled with Frugal Corner.
I originally placed my order on Nov 5, 2007. Whith no reply to my order, no aknowledement of the order, I sent an inquiry on November 10. I did receive an email response that same day stating that buckles were on backorder.
Fine, I understand that things happen, but the lack of response and communication is a big problem.
I replied that I would like more information regarding anticipated ship date and better communication.
No reply until Nov 14 with a message about how they are waiting on an $80,000 order.
We have moved since I placed my order (still in Monument, just a 1 1/2 mile move) and things have been nuts.
I sent another email on Nov 25 asking for an update and if the shipping address could be changed to our new address.
No reply.
I think The Frugal Corner creates a vacuum. This is poor customer service.
I have holiday functions coming up that I need the items I ordered.
They had no problem in charging my credit card immediately. Most reputable businesses wait until the items ship before charging.
Hey Frugal Corner, what's your response?
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