Kilt Misrepresented

[DTrain]

Wow. Sounds like a disaster. I have heard good things about them in the past but I have never ordered from them. Hope that they can turn this around, it sounds awful.

[ardchoille]

This has happened to me on two occasions, I've been a customer of theirs since 2001. This happens sometimes when a hand-made kilt order is accidentally sent to the folks who make their rental kilts. I recently contacted Ben Fay over this exact type of situation and he fixed it for me, including accepting the return of the errant kilt and forwarding a new order to fill the original order. I'd like to add that in all my dealings with The Scotland Yard, once they have all of the information, they have always been willing to resolve any problem.

[MacLannan]

This has happened to me on two occasions, I've been a customer of theirs since 2001. This happens sometimes when a hand-made kilt order is accidentally sent to the folks who make their rental kilts.. at least that's what I was told. I recently contacted Ben Fay over this exact type of situation and he fixed it for me.

That's really funny that you mention this. I ordered my 13 ounce kilt from this Ben guy and it was machine stitched. I called to complain and was told the exact same thing. My custom kilt got mixed in with their rental department. Mr. Fay wasn't helpful with me personally. I was a little miffed so I checked out their rental department. It's all Irish National, Dress Gordon, Black Watch, Royal Stewart and I think he rents Saltire too. How exactly did my MacPherson Modern get mixed up with those tartans??? Thats one of the main reasons I want to get my formal kilt from a reputable place. It's not a tartan that looks good with machine stitching. The owner said he was sorry and was willing to send me a free t-shirt. Uh. Thanks.

[Scotus]

Thats one of the main reasons I want to get my formal kilt from a reputable place.

I ordered a 16 oz, 8 yrd. through Matt Newsome's museum shop and had no problems, so that's always a possibilty for someone looking to get a Lochcarron traditional kilt.

[ardchoille]

That's really funny that you mention this. I ordered my 13 ounce kilt from this Ben guy and it was machine stitched. I called to complain and was told the exact same thing. My custom kilt got mixed in with their rental department. Mr. Fay wasn't helpful with me personally. I was a little miffed so I checked out their rental department. It's all Irish National, Dress Gordon, Black Watch, Royal Stewart and I think he rents Saltire too. How exactly did my MacPherson Modern get mixed up with those tartans??? Thats one of the main reasons I want to get my formal kilt from a reputable place. It's not a tartan that looks good with machine stitching. The owner said he was sorry and was willing to send me a free t-shirt. Uh. Thanks.

As I stated, "This happens sometimes when a hand-made kilt order is accidentally sent to the folks who make their rental kilts", I don't think your tartan "got mixed up with other tartans". A mistake was made and the best thing to do is take the mistake to the source. Additionally, I was merely stating my experiences.