I had a similar experience to Squeaky McMurdo, where I was given the estimated ship date. The website and email said my order was complete, and it was just waiting to ship. Date given was the 13th. I checked on the 13th, and the ship date said 14th. checked on the 14th, ship date said the 15th. This went on for over 2 weeks and I was getting frustrated, and I didn't feel I was getting adequate responses. Finally I was told the shipping department was overwhelmed due to volume. It seemed a bit extreme to me, and I would say I was rather unhappy. Lucky for me I ordered well enough in advance.

However, once I recieved my kilt I did cheer up. It looks great, fits perfectly, tartan was right and I am very happy with it. Overall quality is high. I also ordered length of tartan which also came as ordered. I upgraded to FedEx, and while customs fees were high, order arrived free of damage or problems.

Of course, I ordered this before I knew of the 10% xmarks discount. Overall, I would order from them again, but I'd go through the link on the top this time. Also, this doesn't apply to you, but the exchange rate makes this a good time to look now. I've been thinking of getting a couple extra meters of tartan....