Yeah, I ain't buying that "we didn't know it wasn't working" bit.

It took me a whole year--literally, a full year!--to get them to ship a jacket I'd paid for a few years back, and they didn't answer any of my emails for months on end. Then suddenly, they finally sent the jacket. Even if they didn't know their com was down, they knew they had my money.

I fear they're a bit shaky.