Matt it's sad to hear and unfortunatly there is a customer that is not happy with his experience with STA even though you did every thing possible. i recall when you made my kilt in MacLachlan ancient we had a discussion over which colour garters. In my case the ancient red was too orange and the modern red was too red. Fortunately I have both and now I can wear the hue that matches my mood that day. I hope that the customer can look beyond the colour shades and see that he as a one of a kind work of kilted art.