Do Your Research (aka Buyer Beware)

[Colonel MacNeal]

Let the fool and his money remain parted.

[ghostlight]

I wouldn't have expected you to do anything differently if I were the customer in this situation. If he didn't request a swatch (or link you to the tartan he wanted if no swatch was available or request yarn samples if no link and swatch were available, etc.) he brought this on himself. You wear a lot of hats in your business, but I do not believe that "Mind Reader" should have to be one of them.

If a customer is going to represent himself to you as someone who knows what he is talking about, he should make certain that he knows what he is talking about. If he is not certain and does not ask important questions, he gets what he asks you to provide. There is no shame in asking questions.

In any event, this person took delivery of a nice kilt. This is both a good learning opportunity for him and a good opportunity for him to start saving for a second kilt.

[Dan R Porter]

I am on your side, but I see the costumers point, If I pay that much money I want what I want. Period. Hope he cools off and you can come to an understanding.

[Pleater]

As my offspring will confirm - gullability is my middle name, and even I don't believe everything that I see on the internet.

I usually check in at least three places - when I remember, or put up with the consequences when things go wrong.

The kilt as delivered was what was asked for - it is unfortunate that the purchaser was misled by mislabled tartan on another firms website - but with a bit of checking it could have been avoided.

These things happen - but as the buyer got what he asked for I really think that it was his error and he should accept that he made the mistake.

Sure there could have been all sorts of checks and confirmations, but the buyer created the situation by looking at one example of tartan and failing to check that there wasn't an error, then declaring that he wanted modern colours with perfect confidence.

Five minutes on the 'net don't make anyone an expert in anything.

Anne the Pleater :ootd: