"Two ships that pass in the night" -- a new jones

[ronstew]

I HATE IT WHEN VENDORS DON'T SEND SHIPPING NOTICES WITH TRACKING NUMBERS!!!!!

It only takes a few minutes, and is automated with UPS and USPS (although I don't know the details). Here is such a message that I got on Friday:

This message was sent to you at the request of PINEMEADOW GOLF PRODUCTS to notify you that the electronic shipment information below has been transmitted to UPS. The physical package(s) may or may not have actually been tendered to UPS for shipment. To verify the actual transit status of your shipment, click on the tracking link below or contact PINEMEADOW GOLF PRODUCTS directly.

Important Delivery Information
Scheduled Delivery: 21-December-2009

Shipment Detail
Ship To:
Ronald Stewart
(my address)
Number of Packages 1
UPS Service: GROUND
Weight: 5.7 LBS


Tracking Number: 1Z****************** <- hot link to tracking information
Reference Number 1: 1*******.***

There is no excuse for an internet merchant to be so far out of step - and I don't care what country it is. "Keep the customer informed" ought to be the first goal of custmer service, but it frequently it is not. Such a failure cost me $350 a couple of years ago. Not acceptable then, not acceptable now.

[Kiltman]

Sorry that happened to you. I agree it's the carriers problem. Sometimes they don't hirer the most responsible persons. I know what it's like to wait. I'm still waiting for a kilt ordered on August 2, 2008.