My wife had a similar problem back before Christmas. It turned out that their spam filter was flagging her email address. I emailed them from my account on her behalf, and got an immediate response- and they found her letters in their spam box and cleared up the problem.

Quote Originally Posted by Riverkilt View Post
As I recall they're a young family. Could be Spring Break...
That could very well be, as well! It is that time of year again, ain't it? Man, time flies...