I bought a hunting sporran from them a while back and had a small problem with their checkout system online. No problem with emails being answered but I eventually had to call them to sort it out. Luckily they gave me a number for someone in their Nova Scotia office (rather than the 1-800) who was very helpful and I had my sporran a few days later.

My thread about the experience is here:
http://www.xmarksthescot.com/forum/f...-review-59699/