Quote Originally Posted by denmcdough View Post
Chiming in for Tartanweb!?? Well, if it weren't for my latest acquisition from them, which was very disappointing, I'd say they did decent work, at least my 1st kilt was good. And, others have had good experience from them. Their sales manager, Peter Reid, is wonderful. But, the fact remains that the kilt they sent me was a dud! Even after sending it back to be fixed, they sent it to me in less than desirable condition. To be honest, it's a crap shoot! The proof is in the pudding...look at my thread and pics: Tartanweb, Disappointment.

I had good fortune with them once, but got burned once, and that's all it takes. I will not do business with them in the future. When Peter leaves, in mid-January, I'll follow him at Reid kilts!
Now I never said they're perfect all the time! So don't take it that way. Just keep in mind that no company will ever be perfect, and a few mistakes (and yes, you do count as a few mistakes- plural- they screwed up with you several times!) don't define a company. Every company is going to make mistakes. It sucks that you got what you got, BUT they are making it right by refunding your money, aren't they? I did look at that thread... and that kilt made me want to cry, so I understand your frustration. My point is simply that the occasional screwup doesn't mean that they will do nothing other than screw up. So by all means, don't do business with them again! That's totally your prerogative. However, I have had good experiences with them, and will do business with them again in the future. I only thought that I should tell the other side of things! And I will be watching your Scotweb disappointment thread with great interest, believe me. I won't be buying another kilt from them, but that has nothing to do with the quality of their products. I simply prefer box pleats, and they don't offer that option. I will be buying the occasional accessory from them, however. And this really is one of the things that makes this such a great forum- the exchange of these experiences. They really do help people to make very good, informed decisions on such a major purchase, so thank you for posting those detailed pictures. Good luck with your replacement kilt, whoever you decide to get it from (USA Kilts is a good option... )