Same stuff, new year...

[Nighthawk]

So- here's the deal. I ordered 2 new pairs of kilt hose from Matt, one pair of standard Lewis Rich in wine red, and one pair of the ones with the nifty patterned tops. Thanks to my adult ADD, I didn't notice the the fancy-topped ones would take 6-8 weeks for delivery. So... I emailed Matt and asked if I could pay separate shipping to get my red hose before St. Patrick's Day, since I'm marching in the parade and wanted them to wear with my Albannach tartan kilt. And Matt sent them to me, with no extra shipping. He got them to me yesterday, as a matter of fact. So SSDD- just another story of Matt's exceptional customer service! Thanks a lot, Matt!!

[McFarkus]

Matt's the best.

[English Bloke]

There are some Kilt suppliers over here who could learn something from this thread. The best advert is a happy customer.

[davidlpope]

This is a good example of why it's more important to build a relationship with a reputable supplier instead of trying to find the "cheapest" price on the internet. Several recent threads have bemoaned their bad experiences with overseas suppliers. I am continually perplexed as to why XMarkers choose to deal with new, untested businesses instead of those who have proved their reliability.

I've bought kilts and other items from Matt for years- and will continue to do so. His service is always friendly, prompt, and trustworthy. His goods (particularly his kilts) are excellently crafted and heirloom quality. Additionally, patronage of the Scottish Tartans Museum helps support the educational mission of the Museum, a resource to all those interested in tartan and the kilt. I recommend him highly.

Cordially,

David

[Father Bill]

I am a strong believer that the only worthwhile warranty is a worthy supplier.

[Nighthawk]

This is a good example of why it's more important to build a relationship with a reputable supplier instead of trying to find the "cheapest" price on the internet. Several recent threads have bemoaned their bad experiences with overseas suppliers. I am continually perplexed as to why XMarkers choose to deal with new, untested businesses instead of those who have proved their reliability.

Cordially,

David

Problem with this is that we all have to start somewhere. I am in the process of starting my own Highland supply business, and because it's not even up and running as of yet, I can by definition NOT have a good track record or reputation. The only way I get that is by getting people to trust me, and then by living up to their expectations. I am a new untested business in need of proving my reliability. How do I that other than getting people to buy from me?