Where can I get 3 Montrose Doublets in a hurry? Potential wedding emergency

[Teufel Hunden]

Edit: oops, posting from my not-so-smart phone. Meant to edit a part of this and accidentally deleted all of it.

So here's the story, rewritten, and I've included the updated info as well.

Basically, I ordered 3 doublets and a bunch of other thing from one of the sponsors here the the first week of June. The ship day came and went, and when I inquired, I was informed the doublets had been delayed the new ship day would mean the whole package would arrive only a day before the wedding. So last week I called and talked to a very friendly gentleman who called the doublet manufacturer, explained my situation, which got my new ship date moved to this week. Not a firm date or anything, but I felt assured things were handled, as even though they were later than expected, 15-17 days before the wedding was MUCH better than 1 day.

This morning, I called just to see if they knew what day I could expect the package in question, and a very not-so-friendly lady told me everything was shipping on the 15th of August, back to my original date meaning everything was coming one day before the wedding. When I told her what I was told last week, she told me she'll check on it and will send me an email later, then she basically hung up on me.

Being that my bride to be and I have been planning this thing for two years (not full time... it was delayed a year to make sure my best man was back from Afghanistan with no worries about extensions or anything), and now, down to the wire, one of the most important pieces of the entire thing might not be here in time, I was none to happy (arriving a day before is out of the question.. any little hiccup along the way and it wouldn't be here at all). I shot an EMail to the owner, explaining the situation, and started this thread seeking a backup plan... these aren't just your average doublets, we need time with them to get some extra tailoring done... so I was really curious to see if it was even possible to get replacements with any time to spare.

Well, as it turned out (found this out after I posted this thread), the unfriendly lady who answered the phone isn't even really a customer service rep. The lines were busy, so she picked up just trying to help or something, and caused a LOT of damage in so doing. She could have put me on hold for 15 minutes, she could have even told me to call back in a few minutes when someone could actually answer my questions, she could have even said she simply doesn't know my answers but will have someone call me who does. Any of these would have just been a minor inconvenience for me, and would have resulted in zero stress. Instead, how she handled it made me believe the company was not at all interested in resolving this and I was just going to have to deal with it. Then just hanging up was the final nail in the coffin.

The owner EMailed me back and assured me that the friendly gentleman I spoke with last week was personally handling things, and everything he told me then was still true now. So I feel important part is, I fully believe there is a sincere effort going on here to make sure everything is delivered on time. Compared to this morning, I'm not really worried about it, nor was I before I spoke to the unfriendly lady on the phone... I just wanted an update after all.