Another sad shipping story

[Nick Fiddes]

I've just notice this thread, and there's a couple of points I'd like to respond to. I've commented in this forum about customs duties before I think, but I'll do so again further later, once I've had time to look into one or two things...

Meanwhile, I'd like to clarify what I believe to be a confusion re. who is being talked about here. We've examined our records, and I believe the year's wait for a jacket mentioned here was actually another company, not us (i.e. we are in fact the "another source".) We were contacted only after this, and supplied a matching vest within three weeks. Please correct me if I'm wrong, but I don't feel we should carry the can for others. Of course like any company we have the occasional order that goes horribly wrong, which we always bend over backwards to rectify (though sometimes this is not easy, when we're relying on third parties). But in this case I believe it's a case of mistaken identity!

Hmmmm. I ordered a tweed jacket and waist coat from them one November or December, and it never arrived. And it never arrived. And it never arrived. . . .

I hounded them for months, but got no response.

Then, in frustration, I did it again. They actually delivered the jacket--a very nice one, I must say--in December a year later! I never got the waistcoat. I ordered one that matched from another source.

Be aware that they may--or may not--ship in this lifetime if you order.

Otherwise, I think they're great guys.